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Hot Bird London

PRIVACY POLICY

Last updated: 1 July 2026

Hot Bird London (“Hot Bird”, “we”, “us”, “our”) respects your privacy. This policy explains what personal data we collect through this website, why, and what rights you have over it.

Information We Collect

  • Newsletter sign-up: the email address you give us when subscribing to updates.
  • Contact form: your name, email, phone number, and message when you get in touch.
  • Usage data: basic, non-identifying analytics about how visitors use the Site, so we can improve it.
  • Cookies: small files used to keep the Site running and to remember your preferences — see our Cookie Policy for details.

How We Use Your Information

We use your data to respond to enquiries, send newsletter updates to subscribers (you can unsubscribe at any time), keep the Site secure and working correctly, and understand how the Site is used so we can improve it. We do not sell your personal data to third parties.

Third-Party Services

If you place a delivery order, you’ll do so directly through Uber Eats or Deliveroo, and any information you provide at that point is governed by their own privacy policies, not this one. We may also use third-party tools (such as hosting and basic analytics providers) that process limited data on our behalf, solely to operate this Site.

Data Retention

We keep personal data only for as long as necessary for the purpose it was collected — for example, contact form messages are retained only while needed to resolve your enquiry, and newsletter emails are kept until you unsubscribe.

Your Rights

Under UK data protection law, you have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us via the Contact page. If you’re unhappy with how we’ve handled your data, you can also complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

Children’s Privacy

This Site is not directed at children, and we do not knowingly collect personal data from anyone under 16.

Changes To This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

Contact Us

Questions about this policy or your data? Reach out via our Contact page.